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Troubleshoot common setup issues
Most setup issues can be narrowed down from the relevant page before contacting support.
Mailbox needs review or is not ready
Use Check, then reconnect if the status still needs review. Confirm the mailbox can sign in normally and complete every provider prompt.
CSV import does not continue
Make sure the file includes a header row and valid email column, then try the import again from the intended list. Review the mapping before importing.
A campaign is not sending
Confirm the campaign is launched, its list contains eligible leads, sending mailboxes are connected and selected, and the sending window is currently open.
A reply is not visible yet
Check the relevant connected mailbox status, then look in All non-WarmUp or Show all messages before relying on Smart inbox filters.
WarmUp has no recent activity
Confirm the mailbox is connected, WarmUp is enabled, its daily limit is greater than zero, and the mailbox does not show a review state.